Last Updated: January 2026

Ace365 com Privacy Policy — Your information is completely safe with us

This Privacy Policy clearly explains what information we collect while you use ace365 com, how we use it, and how we keep it secure.

Quick Summary

SSL 256-bit Encryption
No Sale of Data to Third Parties
GDPR-Compliant Policy
Mobile Pay/Nagad Payments Secured
24/7 Privacy Support
Policy available in full

How We Protect Your Information

A quick overview of ace365 com's core privacy protection principles

Encryption Protection

All your personal information and payment data is protected with SSL 256-bit encryption, ensuring that no one can read or intercept it during transmission.

Secure Data Storage

Member data is stored on secured servers, protected at all times by firewalls and multi-layer security measures to prevent unauthorized access.

Control Over Data Disclosure

Ace365 com never sells your personal data to advertisers or third parties. Information is not shared except where required by law.

Cookie Transparency

We only use necessary and functional cookies. You can update your cookie settings at any time and disable any non-essential cookies.

Your Control Over Your Data

You have the right to view, correct, and delete your own information. ace365 com respects the data rights of its members.

Marketing Opt-Out

You can opt out of marketing emails or SMS from ace365 com at any time. We respect your preferences.

1. Introduction

Welcome to ace365 com. This Privacy Policy ("Policy") explains how ace365 com ("we", "us", "our") collects, uses, and protects your personal information. By creating an account or using our services on ace365 com, you agree to this Privacy Policy.

We believe your privacy is a fundamental right. That's why ace365 com collects only the information that's necessary and stores it with the highest level of security. This privacy policy has been written in full for our members in Bangladesh.

This Privacy Policy of ace365 com Terms & Conditionsshould be read alongside this document. Both apply to your use of ace365 com.

2. What Information We Collect

Ace365 com only collects information that is necessary to provide our services, verify accounts, and maintain security. A detailed breakdown of the data we collect is provided below:

Data Type Example Purpose
Identity Information Name, date of birth, national ID number KYC verification and age confirmation
Contact Information Mobile number, email address Account verification, sending notifications
Financial Information Mobile Pay/Nagad number, transaction history Deposit & Withdrawal Process
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Information Betting history, game preferences, session duration Service improvement & personalization
Cookies & Tracking Session cookies, preference settings Improving user experience

3. How Information Is Collected

Ace365 com collects information through several methods. In each case, data is collected with your knowledge and only as needed:

Directly from you:

  • The registration form completed when creating an account
  • Documents uploaded for KYC verification
  • Conversations with the support team
  • Information provided during payment processing
  • Participating in promotions or surveys

Automatically:

  • Via cookies and log files during platform use
  • Device information & IP address
  • Records of gaming & betting activity

Ace365 com will never ask for your password, OTP, or full payment details over the phone or by email. If you receive such a request, report it to our support team immediately.

4. How We Use Your Information

Ace365 com uses collected information only for specific, legitimate purposes. We never use your data for anything beyond what is relevant and necessary.

  • Account Management: Registration, login, and identity verification
  • Payment processing: Deposits and withdrawals processed securely
  • Customer Support: Resolving your queries and complaints promptly
  • Security: Prevention of fraud, money laundering, and account hacking
  • Legal compliance: Meeting regulatory requirements
  • Service Improvement: Improving your platform experience
  • Sending notifications: Notifying you of transactions, bonuses, and important updates
  • Responsible Gaming: Identifying unusual gaming patterns to provide assistance

You can opt out of marketing communications from ace365 com at any time by contacting support. However, transaction-related notifications cannot be disabled as they are essential for account security.

5. Data Sharing & Disclosure Policy

Ace365 com never sells your personal data to third parties. However, in limited circumstances, information may be shared with trusted partners:

Valid reasons for sharing your data:

  • Payment processors: To process transactions via Mobile Pay, Nagad, and Rocket
  • Identity verification services: With licensed institutions to complete the KYC process
  • Legal obligations: Upon a valid order from a court or regulatory authority
  • Fraud Prevention: Assisting law enforcement agencies in fraud investigations

Before sharing data in any instance, we verify that the receiving party maintains the same level of security. ace365 com does not share any data with advertisers or marketing agencies.

6. Data Retention

Ace365 com retains your data only for as long as necessary. Retention periods may vary depending on the type of information:

  • While your account is active: Data is retained for as long as your account remains active
  • Transaction records: 5–7 years as required by law
  • KYC documents: Minimum 5 years after account closure
  • Support conversations: Up to 2 years after resolution
  • Log Files: 1 year for security analysis

Once the retention period expires, data is securely deleted or anonymised. You may request deletion of your data at any time; however, certain information may be required to be retained for a specified period for legal reasons.

7. Security Measures

Ace365 com follows the highest industry security standards to protect your information. Our technical and organizational security measures include:

Technical safeguards:

  • SSL/TLS 256-bit encryption — all data transmissions are fully secured
  • Multi-factor authentication (2FA) supported
  • Real-time fraud detection system
  • Automatic session timeout for inactive accounts
  • Regular security audits and penetration testing

Organizational Security:

  • Only authorized personnel can access sensitive information
  • Regular privacy training for all staff
  • A rapid-response plan in the event of a data breach

If you suspect unauthorized access to your ace365 com account, change your password immediately and contact us at support@ace365com.biz.

8. Cookie Policy

Ace365 com uses cookies on its website and app to enhance your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential Cookies: Required for login sessions and site security — disabling these will prevent the site from functioning properly
  • Functional Cookies: To remember your language preferences and settings
  • Analytics cookies: To understand site usage — completely anonymous

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent ace365 com from functioning properly.

9. Your Data Rights

As a member of ace365 com, you have certain important rights over your personal data. We respect these rights and make every effort to fulfill them as promptly as possible:

Right to Access You have the right to request a copy of the personal information ace365 com holds about you.
Right to Rectification If any of your information is incorrect, you can request that it be updated.
Right to Erasure Under certain circumstances, you may request that your data be deleted.
Right to Restrict Processing You can request that the use of your data be limited.
Right to Data Portability You can receive your data in a portable format.
Right to Object You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@ace365com.biz. We typically respond within 30 days. In certain cases, legal obligations may prevent us from deleting or sharing specific data — if so, we will explain the reason.

10. Protection of Minors

Ace365 com strictly does not collect personal information from or provide services to anyone under the age of 18. We actively ensure that minors cannot access our platform.

If we inadvertently collect data from a minor, it will be deleted as soon as we become aware, and the associated account will be closed. If you have concerns, please contact our support team.

11. Privacy Policy Changes

Ace365 com may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance via email or an in-platform notification.

Continuing to use ace365 com after an updated policy has been published will be considered acceptance of the new terms. We recommend checking this page regularly. The "Last Updated" date is always displayed at the top of the page.

12. Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with ace365 com:

  • Email: support@ace365com.biz
  • Live chat: Available directly on the ace365 com platform
  • Time: Bengali-language support available 24/7, 7 days a week

To raise a privacy concern, email us with the subject line "Privacy Complaint" and include your registered mobile number or email address — we'll get back to you promptly.

Your Information Is Secure

Join ace365 com today in a safe and secure environment

Your privacy is our commitment. Register on SSL-secured ace365 com and enjoy with complete peace of mind.

SSL 256-bit Secured
Your data is never sold
24/7 Support in Bengali
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